Gifts Individual Gifts Deluxe Gift packs Gift Packs Fun Gifts  Posters    Hats    Handmade Hickory  Putters and Clubs Hickory Shafted Wooden Putters  Modern Clubs and  Equipment Swilken of St Andrews  Clothing & Apparel    Bargain of the  Month	Items Ordered:, Cart Value: Quick search:   About Us St Andrews Golf Gifts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customerservices@standrewsgolfgifts.com. Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. Shipping And Handling Shipping Costs will be added to all orders at the checkout. After choosing the destination country, but before you commit to payment, you will see the shipping/handling charge. You can choose which method of shipping your parcel is sent by; First Class Recorded or by UPS in the UK, Airmail or UPS Express for countires outside the UK. Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days . International orders are generally received in under 21 days. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We want you to be completely satisfied with your purchase. We offer a 30 day no quibble guarantee that in the unlikely event that you are unhappy with your purchase we undertake to refund your purchase price plus carriage return to us. The product must be unused and you must get our written or email approval before returning. This is in addition to and does not affect your Statutory Rights. Should you have a complaint, plese inform us as soon as possible, by email, fax, or telephone (see Reaching Us), in order that we can put things right without delay. We will send you the following: - an acknowledgement of your complaint within 5 working days (2 days by email) - a full reply to your complaint within 14 days (7 days by email) If for some reason we cannot deal with your complaint within these time limits, we will give you a full explanation of the delay and a date by which your complaint will be dealt with. Reaching Us If you need to reach us, please email us at customerservices@standrewsgolfgifts.com, alternatively, you can call on 01334 477106 (International +44 <phone without first zero>) or fax us on 01334 478900 or write to us at 69 Market Street, St Andrews, Fife, Scotland, KY16 9NU, UK. Privacy Policy The information collected on this site is collected solely by and for the use of St Andrews Golf Gifts,we do not disclose any information to third parties. - The information that we collect is that entered by the user at the time of ordering. - Occasionally we may send you marketing material that we think you may be inertested in. - At the time of check out you are able to check a box to indicate you do not want to recieve this material. All information is collected lawfully and in accordance with the Data Protection Act 1998. - Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any questions about our privacy policy you can email us at customerservices@standrewsgolfgifts.com.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy Goods may be returned to us if faulty and only with prior consent. Please contact us before returning goods.